batji's Privacy Policy

About Us

batji is an online betting and casino platform operated for Bangladeshi users. We place the highest importance on your privacy and are committed to protecting your personal information. This Policy explains what information we collect, why we collect it, and how we use it.

Key Definitions

Below are the meanings of several important terms used in this Policy:

• Personal Information: Any information that can directly or indirectly identify you — such as your name, email address, phone number, bank account details, or device identifiers.
• Processing: Any operation performed on data, including collection, storage, modification, analysis, transfer, or deletion.
• Cookie: A small data file stored on your device while browsing a website.
• Third Party: Any person or organization other than batji.

Information You Provide Directly

When you create an account on batji or use the platform, you may voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport details (for identity verification)
• Payment account details (bKash, Nagad, Rocket, or bank account)
• Security question answers and password
• Information provided when contacting the support team

Automatically Collected Information

When you visit the batji website, our systems automatically collect certain technical information:

• IP address and geographic location (at country/region level)
• Browser type and operating system details
• Pages visited, links clicked, and time spent
• Referrer URL (which site you came from)
• Session data and login/logout times
• Gaming activity records (bets placed, win/loss history)

Payment-Related Information

We collect necessary payment information to process financial transactions. For transactions via bKash, Nagad, and Rocket, mobile numbers and transaction identifiers are stored. For bank transfers, account numbers and bank names are recorded. Full card or account numbers are never stored.

Service Operations

batji uses the information collected for the following purposes:

• Creating, managing, and verifying accounts
• Processing deposit and withdrawal transactions
• Personalizing the gaming experience
• Resolving technical issues and providing customer support
• Informing you about relevant bonuses and offers
• Ensuring platform security and integrity

Security & Compliance

We use information to prevent fraud, combat money laundering, and ensure responsible gaming. Specifically:

• Detecting unusual activity to protect accounts
• Preventing multiple accounts and fraudulent activity
• Age verification to block access for those under 21
• Helping set and monitor responsible gaming limits

Analytics & Improvement

We analyze aggregated (non-personal) usage data to improve service quality. This informs decisions on website design improvements, adding new games or features, and making the user experience smoother.

Sharing Information with Third Parties

batji never sells, rents, or transfers your personal information to third parties for marketing purposes. However, information may be shared in the following limited circumstances:

• Service Providers: With trusted partners for payment processing (bKash, Nagad, Rocket, banks) and technology services, only to the extent necessary.
• Legal Obligations: To comply with Bangladesh law, court orders, or directives from regulatory authorities.
• Security Protection: To prevent and investigate fraud, money laundering, or other illegal activity.
• Business Transfers: In the event of a company merger or acquisition, though users will be notified in advance.

In all such cases, third parties are contractually bound to keep information confidential and not use it for any purpose beyond what is specified.

What We Do Not Do

The following practices go against batji's policy and we never engage in them:

• Selling personal information or transferring it to other companies for marketing purposes
• Building advertising profiles without your consent
• Sharing sensitive information with unsecured or unknown third parties

What Cookies Are and How They Are Used

Cookies are small data files stored in your browser that help us improve our service. batji uses the following types of cookies:

• Essential Cookies: For maintaining login sessions and ensuring security — the platform cannot function properly without these.
• Functional Cookies: For remembering your language preference and other personal settings.
• Analytics Cookies: For understanding overall usage patterns — these do not identify you personally.

Managing Cookies

You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may limit some platform functionality. Most modern browsers offer detailed cookie management options.

Technical Security

batji uses industry-standard technology to protect your information:

• SSL Encryption: All data exchanged between you and our servers is secured through SSL/TLS encryption.
• Data Encryption: Stored sensitive information (passwords, payment details) is kept in an encrypted state.
• Firewall & Intrusion Detection: Our systems detect and prevent unauthorized access.
• Regular Security Audits: Reviews are conducted regularly to identify potential vulnerabilities.

Administrative Security

Alongside technical measures, we also maintain administrative controls:

• Staff access to personal information is restricted on a need-to-know basis
• All staff are trained in privacy and data protection
• A rapid response plan is in place for data breach incidents

Important Limitations

While we make every effort to ensure the highest level of protection, no method on the internet is 100% secure. You should also take care to protect your own account — use a strong password and do not share your login details with anyone.

How Long We Keep Your Information

batji retains different types of information for different periods:

• Account Information: For as long as the account is active and for a defined period after closure as required by applicable law.
• Transaction Records: Financial transaction data is retained for an extended period to meet legal obligations.
• Support Conversations: Customer service records are kept for quality improvement and dispute resolution.
• Analytics Data: Anonymized analytics data may be retained for understanding long-term trends.

Unless required by legal obligation or security reasons, data is securely deleted or anonymized once it is no longer needed.

Prohibited for Those Under 21

batji is strictly operated for users aged 21 and above. We do not knowingly collect information from or provide services to anyone under 21. An age verification process is followed at the time of account creation. If we become aware that information from a minor has been collected, it is immediately deleted and the account is closed.

If a parent or guardian believes their underage child has registered on batji, please contact us immediately at [email protected].

Notice of Updates

batji may update this Privacy Policy as needed. For significant changes:

• A clear notice of the change will be posted on the website
• Registered users may be informed via email or account notification
• The date of the update will be noted at the top of this page

Continued use of the platform after any changes means you have accepted the updated policy. We recommend reviewing this policy regularly.